FAQs
Frequently Asked Questions
What are your standard payment terms?
30% advance, balance 70% TT against B/L copy sight.
Which currencies do you transact in?
Our preferred currency is US Dollars. However, upon request we do consider transactions in Euro, GBP, and AUD.
Do you work on L/C?
Yes, we are open to working on Irrevocable Letter of Credit.
Where do you ship from?
Most of our shipments depart India from Mundra or Nhava Sheva/JNPT (Mumbai).
Do you only do FCLs?
We prefer Full Container Loads as it gives us greater control over product handling and container stuffing to eliminate the chances of damage to products due to manhandling. We are open to LCL orders.
Where do you consolidate LCL orders?
Our preferred consolidation is TKD or Dadri. They are dry ports in Delhi-NCR. We also send our goods for consolidation at Moradabad and JNPT / Nhava Sheva (Mumbai)
What is your Minimum Order Quantity?
MOQs vary for different styles and product categories. Typically, they range from 50 pcs going up to 250 pcs per style.
Is there a Minimum Order Value applicable even if MOQs are met?
Yes, there is a MOV of US$10,000 per order. If MOQ is met for all SKUs ordered but the total order value is still less than US$ 10,000 then a MOV surcharge is applicable to the order.
Are you open to developing customized designs?
Yes. We encourage our customers to share their designs and develop products with us. The designs we develop for a customer is only produced for that customer unless otherwise agreed upon by both, the customer, and Two Roots Co.
Can we get exclusivity on your design?
Exclusivity rights have certain terms and conditions attached to them. We are open to the discussion if the volumes are met, and the exclusivity is for a particular region. We do not grant worldwide exclusivity on our designs. We do, however, honor worldwide exclusivity for designs we develop for you, that you have placed orders on.
How long does sampling take?
Our sample production takes 2-3 weeks from confirmation date, if we are replicating our designs. If we are developing a customer’s design, then this various as it may require development of CADs and iterations in the sample before it is finalized. Typical timeline for this could be at the most 4-6 weeks.
What is your production lead time?
Our typical production lead time is 75 days onboard. This is, however, subject to change depending on the number of SKUs in the order and if the production line capacities available at the time of the order.
Repeat orders typically take 60 days, subject to production capacity availability.
Can you provide product certifications like CE or UL for lamps?
We provide certificates upon request. However, many of our customers choose to get testing done (on products that they are ordering), at their cost.
Are your products REACH & RoHS compliant?
Yes. All the products we manufacture are compliant with REACH and RoHS guidelines.
Are you open to Social Audits?We periodically get social audits done.
